iGenero, an end-to-end digital marketing solutions provider itroduce B51 (www.b51.in), a chatbot offering which is envisioned to be a humanoid. It will be rebranded and reprogrammed as per individual brands business, culture and requirements.
Chatbots are like Google, it will enhance customer experiences through every touchpoint of the brand. B51 will enable brands to connect with their customers in real time regardless of the platform they choose to communicate through. It will help in lead generation by elevating the level of customer engagement through interactive and entertaining content anytime and anywhere the customer chooses to connect with the brand. Its memory feature enables it to remember customers giving it a personal touch and elevating level of brand loyalty. B51 can be integrated seamlessly across platforms like FB Messenger, Telegram, Slack, Twitter or your own website and CRM software.
Aditya Gupta, CoFounder of iGenero said, “Artificial intelligence has evolved significantly and B51 is one of the best products to come out of it. In the short term, B51 will help brands in providing real-time customer support, lead generation, drive traffic to brand communities give brands a multi-channel presence. However, in the long-term B51 will be programmed to gauge emotions and respond to the customer in the same state of mind they are in. Increasing customer engagement manifold and providing brands a 24/7, 365-day brand ambassador.”