Over the past few weeks, Samsung has been replacing recalled Galaxy Note 7 smartphones that have faulty exploding batteries with new devices, but Samsung is just not able to live down the Galaxy Note 7 fiasco. Replacement devices have only just started reaching customer’s hands and it looks like they’ve already started blowing up.
Brain Green got his Note 7 replaced on 21 September at an AT&T store. The phone’s box had the black square that marks a replacement, safe, Samsung Galaxy Note 7 device and Green also claims that his device showed the green battery icon that is also meant to be an indicator of a safe device.
At the request of flight attendants, Green turned off the device and put it in his pocket when it began to smoke. Green dropped the phone to the floor of the aircraft and flight attendants immediately evacuated the plane.
The Verge and Reuters independently confirmed the story. The Verge also got their hands on images which confirm the presence of the black mark on the packaging. They also verified the phone’s IMEI number with Samsung’s eligibility tracker to confirm that the device was among the ‘safe’ Note 7s.
Samsung’s official response is, “Until we are able to retrieve the device, we cannot confirm that this incident involves the new Note 7. We are working with the authorities and Southwest now to recover the device and confirm the cause. Once we have examined the device we will have more information to share.”
The US Consumer Product Safety Commission (CPSC) sent an email to TechnoBuffalo, where they stated that they were expediting the investigation and that they are in touch with the FAA and Samsung. CPSC chairman Elliott F. Kaye also requested that Galaxy Note 7 owners power down their devices and take advantage of the “remedies offered by Samsung,” which includes getting a full refund.
As far as we’re aware, this is at least the fifth ‘safe’ Note 7 device that’s caught fire. Four of those devices burnt up in China and Samsung rubbished two of those claims saying that “external heat sources” were involved. The most recent incident in China involved a phone blowing up and damaging a MacBook Pro. The owner of that device refused to hand it over to Samsung, alleging that they would “hush it up.”